Hello, I’m

Jatinder Kumar

Operations & Data Analyst with 4+ years of experience in digital and crypto operations, client onboarding, and performance reporting. I turn data into decisions and workflows into smooth, scalable systems.

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Portrait of Jatinder Kumar
4+ yrs Ops & Analytics
Crypto BitcoinMarketingTeam & Web3
Tools SQL · Tableau · Looker

About Me

Who I am and how I work

I’m a Business Analytics graduate based in Dublin with a background in operations, data analytics, and crypto communities. I’ve worked with fast-scaling products like ShareChat and a crypto marketing firm BitcoinMarketingTeam, supporting everything from creator operations and campaign execution to compliance-aware crypto operations.

I enjoy combining structured thinking with experimentation: streamline a process, build a dashboard, test a new idea, measure impact, and iterate.

Location Dublin 8, Ireland
Experience 4+ years
Focus Areas Operations, Analytics, Crypto, Community
Languages English, Hindi, Punjabi

What I’m good at

  • Client onboarding & KYC coordination
  • Reconciliation & workflow optimisation
  • Dashboarding & KPI tracking
  • Crypto ops support & escalation

Tech stack

  • SQL, Python (Pandas, NumPy)
  • Tableau, Looker, Metabase
  • Excel & Google Sheets automation
  • Telegram & community tools

Experience

Where I’ve been and what I’ve done

Community Outreach & Social Media Specialist

BitcoinMarketingTeam · Dublin, Ireland Jun 2025 – Oct 2025
  • Supported crypto operations and client engagement across X and Telegram.
  • Monitored transaction-related discussions to identify potential issues and escalated compliance concerns.
  • Collaborated with cross-functional teams to optimise operational processes for crypto asset promotions.
Crypto Operations Community Telegram

Operations Lead

ShareChat · Bangalore, India Apr 2022 – Jan 2024
  • Led end-to-end operational processes, coordinating campaign execution, client onboarding, and performance tracking.
  • Built and maintained analytical dashboards in Tableau/Looker to monitor user lifecycle KPIs.
  • Implemented SQL-based automation to identify and mitigate fraudulent or non-compliant activities.
  • Partnered with compliance and product teams to improve reporting accuracy and workflow efficiency.
Operations SQL Tableau

Senior Operations Associate

ShareChat · Bangalore, India Apr 2021 – Mar 2022
  • Managed end-to-end campaign execution, driving a 25% increase in user interaction.
  • Improved engagement rates by 20% using Clever Tap and Metabase.
  • Led creator onboarding and retention programs using CRM tools and digital events.
Campaigns Engagement Metabase

Operations Associate

ShareChat · Bangalore, India Mar 2020 – Mar 2021
  • Moderated content and managed consumer escalations to ensure platform integrity.
  • Analyzed user behavior to grow the General Knowledge community by 15%.
  • Scheduled and optimised push notifications aligned with audience interests.
Content Ops User Growth

Community Assistant

Fetch.AI · Remote Sep 2019 – Mar 2020
  • Developed engagement strategies for the Indian community using quizzes and giveaways.
  • Created promotional content aligned with brand voice, driving a 10% increase in follower growth.
Community Crypto

Campaign / Bounty Auditor (Freelance)

Multiple Crypto Projects · Remote Jul 2017 – Sep 2019
  • Collaborated with 8+ crypto companies (e.g. Vite Labs, Imusify, Bitwings) to design bounty campaigns.
  • Managed daily operations across Twitter, Facebook, LinkedIn, and Medium.
  • Audited campaign performance and distributed reward tokens to participants.
Bounty Ops Auditing Excel

Skills

What I use to get things done

SQL
Advanced
Python (Pandas, NumPy)
Intermediate
Data Visualization
Advanced
  • Client Onboarding & KYC Coordination
  • Reconciliation & Workflow Optimisation
  • Customer Support & Issue Resolution
  • Compliance-first Issue Escalation
  • Campaign Management & Creator Operations
Tableau Looker Metabase Retool Excel (Advanced) Google Sheets JIRA Notion Telegram Figma Canva

Certificates

AI Masterclass

Dhruv Rathee Academy · Apr 2025

Advanced Excel

Apr 2019

Projects

Selected work & personal experiments

Tag Level Analysis for Feed Quality

Identified high- and low-value content tags for ShareChat using a BCG-style matrix to improve feed quality and engagement.

  • Looker
  • Redash
  • Sheets

Telegram Text Mining

Python-based Telegram scraper using Telethon library to export and analyse message history over time ranges for community insights.

  • Python
  • Telethon
  • Jupyter
GitHub Repo

Automated Campaign Tracker

Built a campaign tracker combining Google Sheets, SQL, and dashboards to summarise daily performance for standup meetings.

  • Sheets
  • SQL
  • Looker

Education

Formal background & focus areas

MSc Business Analytics

Dublin Business School · Dublin, Ireland

Jan 2024 – Feb 2025

  • Machine Learning & Statistics
  • Data Mining
  • Python Programming
  • Data Visualization

MBA (Operations & Marketing)

Lovely Professional University · Punjab, India

Jul 2017 – Jul 2019

  • Operations Research
  • Marketing Management
  • Research Methodology
  • Project Management

Contact

Let’s talk about your next challenge

Let’s connect

Whether you’re looking for operations support, analytics help, or crypto community expertise, I’d be happy to chat.